Granicus System incident

EngagementHQ Public Facing Sites - Degraded Performance

Major Resolved View vendor source →

Granicus System experienced a major incident on March 30, 2026 affecting EHQ - ANZ, lasting 1d 22h. The incident has been resolved; the full update timeline is below.

Started
Mar 30, 2026, 07:49 AM UTC
Resolved
Apr 01, 2026, 06:00 AM UTC
Duration
1d 22h
Detected by Pingoru
Mar 30, 2026, 07:49 AM UTC

Affected components

EHQ - ANZ

Update timeline

  1. investigating Mar 30, 2026, 12:07 AM UTC

    Granicus Engineering teams are currently investigating an issue where some customer sites are not loading or seeing degraded performance. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: EngagementHQ AU & NZ Regions Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

  2. investigating Mar 30, 2026, 12:42 AM UTC

    Our engineers are continuing investigate the root cause and working to resolve the issue. We will provide updates as more information comes to hand.

  3. monitoring Mar 30, 2026, 01:53 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Mar 30, 2026, 07:49 AM UTC

    Granicus Engineering teams have implemented a temporary fix and are currently continuing with stabilization efforts and ongoing investigation into the root cause investigation with intermittent performance degradation on the infrastructure to ensure continued stability and performance. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

  5. monitoring Mar 31, 2026, 06:18 AM UTC

    Granicus Engineering teams have implemented a temporary fix and are currently continuing with stabilisation efforts and ongoing investigation into the root cause investigation with intermittent performance degradation on the infrastructure to ensure continued stability and performance. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

  6. monitoring Mar 31, 2026, 06:19 AM UTC

    We are continuing to monitor for any further issues.

  7. monitoring Mar 31, 2026, 02:53 PM UTC

    The platform remains stable following the implemented fixes. Granicus Engineering teams continue to actively monitor the environment to ensure ongoing performance and reliability.

  8. resolved Apr 01, 2026, 06:00 AM UTC

    This incident has been resolved.