Grafana incident

Service degradation on Logs Read path in AWS US West (us-west-0)

Grafana experienced a minor incident on March 10, 2026 affecting AWS US West - prod-us-west-0, lasting 5h 12m. The incident has been resolved; the full update timeline is below.

Started: Mar 10, 2026, 03:26 PM UTC
Resolved: Mar 10, 2026, 08:39 PM UTC
Duration: 5h 12m
Detected by Pingoru: Mar 10, 2026, 03:26 PM UTC

Affected components

AWS US West - prod-us-west-0

Update timeline

identified Mar 10, 2026, 03:26 PM UTC

There has been a reoccurrence o the issues on the Read path of Loki services on AWS US West since yesterday 9th around ~17:15UTC. The issue has been identified, and resolutions steps has been taken to restore full service. We are currently monitoring the service status. The impact of this includes timeouts and 5xx errors when query logs for customers on this cluster.
resolved Mar 10, 2026, 08:39 PM UTC

This incident has been resolved.