Grafana incident

Authentication API Database Down in prod-eu-west-2 and prod-eu-west-4

Grafana experienced a major incident on March 20, 2026 affecting AWS Germany - prod-eu-west-2 and AWS Germany - prod-eu-west-4, lasting 40m. The incident has been resolved; the full update timeline is below.

Started: Mar 20, 2026, 03:00 PM UTC
Resolved: Mar 20, 2026, 03:41 PM UTC
Duration: 40m
Detected by Pingoru: Mar 20, 2026, 03:00 PM UTC

Affected components

AWS Germany - prod-eu-west-2AWS Germany - prod-eu-west-4

Update timeline

investigating Mar 20, 2026, 03:00 PM UTC

We are currently investigating an issue impacting the main database for Authentication API's in the prod-eu-west-2 region. Writes are currently failing, but reads are operational.
investigating Mar 20, 2026, 03:08 PM UTC

We have observed impact in prod-eu-west-4 as well.
resolved Mar 20, 2026, 03:41 PM UTC

This incident has been resolved.