Resolved after 7 hours 12 minutes, affecting AWS Australia - prod-au-southeast-2 and AWS Brazil - prod-sa-east-1 and 1 more, on March 27, 2026.
We’ve implemented a fix and are monitoring the results to confirm the issue is fully resolved. Services may start to recover during this time. We’ll update again in 1 hour.
Affected components
Update timeline
- investigating Mar 27, 2026, 01:36 PM UTC
We’re currently investigating an issue which is affecting primarily users on the Free tier. Impacted users will be met with a "your Grafana instance is loading" message indefinitely. Our team is actively working to identify the cause and will share an update within 1-2 hours. Thank you for your patience.
- investigating Mar 27, 2026, 02:51 PM UTC
We’re continuing to investigate the issue with Grafana instances. While we don’t have new information to share yet, our team is working to identify the root cause. Next update in 1-2 hours.
- investigating Mar 27, 2026, 04:36 PM UTC
We’re continuing to investigate the issue with Grafana instances. While we don’t have new information to share yet, our team is working to identify the root cause. Next update in 1-2 hours.
- identified Mar 27, 2026, 06:10 PM UTC
We’ve identified the cause of the issue impacting the instances. Our team is currently implementing a fix. We’ll provide another update in 1–2 hours, or sooner, if the situation changes.
- monitoring Mar 27, 2026, 08:16 PM UTC
We’ve implemented a fix and are monitoring the results to confirm the issue is fully resolved. Services may start to recover during this time. We’ll update again in 1 hour.
- resolved Mar 27, 2026, 08:48 PM UTC
This incident has been resolved. Thank you for your patience.
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