GPS Insight incident

Partner outage

Resolved after 6 hours 39 minutes, affecting Cloud Portal and Mobile App and 1 more, on October 20, 2025.

resolved Oct 20, 2025, 09:23 PM UTC

All performance of the system should now be back to normal. If you are still having issues, please notify you support team.

Started
Oct 20, 2025, 02:43 PM UTC
Resolved
Oct 20, 2025, 09:23 PM UTC
Duration
6h 39m
Detected by Pingoru
Oct 20, 2025, 02:43 PM UTC

Affected components

Cloud PortalMobile AppREST APICustomer PortalSupport Services

Update timeline

  1. monitoring Oct 20, 2025, 02:43 PM UTC

    System Status: We’re currently experiencing degraded performance across reporting features, the web app, and mobile sync. This is due to a technical fault with an upstream provider. Our team is actively monitoring the situation and working with the provider to restore normal service. Updates will be shared as they become available.

  2. resolved Oct 20, 2025, 09:23 PM UTC

    All performance of the system should now be back to normal. If you are still having issues, please notify you support team.

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