GPS Insight incident
Follow-up: Emails for Work Orders and Custom Forms
Resolved after 10 hours 6 minutes, affecting Mobile App, on July 6, 2018.
A fix has been implemented for all issues and we are monitoring the results.
Affected components
Update timeline
- investigating Jul 06, 2018, 07:29 PM UTC
We have implemented a fix however some customers are still experiencing issues. All systems indicate that emails are being sent. We are investigating further. Stay tuned.
- identified Jul 06, 2018, 08:21 PM UTC
The team has found the email issue and released a fix. Some customers are still experiencing issues with links including a prefix, i.e. "pg-". For impacted customers, as a workaround please remove the prefix and the links will work. We will have another update as soon as all issues are resolved.
- monitoring Jul 06, 2018, 08:56 PM UTC
A fix has been implemented for all issues and we are monitoring the results.
- resolved Jul 07, 2018, 05:35 AM UTC
This incident has been resolved
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