Resolved after 5 days 22 hours, affecting Cloud Portal, on October 3, 2018.
No new issues found since a fix was released this weekend. It appears all is completely resolved.
Affected components
Update timeline
- identified Oct 03, 2018, 02:55 PM UTC
Issue has been identified related to Quickbooks Online (QBO) SYNC FROM QBO: Syncing performance from QBO is slightly degraded. Sync from QBO will occur every hour instead of almost instantly. To sync sooner, users can still manually trigger synchronization. Root cause is related to QBO webhooks. SYNC TO QBO: There is no issue with syncing to QBO. Sync to QBO should be almost instant.
- monitoring Oct 08, 2018, 12:55 PM UTC
A fix has been released. We're monitoring to confirm no issues reoccur.
- resolved Oct 09, 2018, 01:27 PM UTC
No new issues found since a fix was released this weekend. It appears all is completely resolved.
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