GPS Insight incident

Support Chat is Unavailable

Minor Vendor's status page →

Resolved after 17 hours 26 minutes, affecting Support Services, on January 18, 2019.

monitoring Jan 18, 2019, 11:28 PM UTC

We are continuing to monitor for any further issues.

Started
Jan 18, 2019, 08:06 PM UTC
Resolved
Jan 19, 2019, 01:33 PM UTC
Duration
17h 26m
Detected by Pingoru
Jan 18, 2019, 08:06 PM UTC

Affected components

Support Services

Update timeline

  1. investigating Jan 18, 2019, 08:06 PM UTC

    Support chat is experiencing service interruptions due to third party software. We are investigating this issue. In the meantime, please email [email protected] for help.

  2. monitoring Jan 18, 2019, 09:48 PM UTC

    We are now able to chat with our users who need assistance. However, the third party software is still experiencing some outages and we are monitoring the situation.

  3. monitoring Jan 18, 2019, 11:28 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jan 19, 2019, 01:33 PM UTC

    Support chat has been fully restored.

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