Resolved after 23 hours, affecting Cloud Portal, on March 28, 2019.
All systems are operational. There were two root causes i) Caching of QBO Sync Status and ii) Leads Matching. We've fixed the first issue and disabled functionality for the second. We'll re-enable the functionality in the near future after we implement performance improvements.
Affected components
Update timeline
- monitoring Mar 28, 2019, 05:19 PM UTC
We have identified issues with slow performance and login on ServiceBridge web app (Cloud Portal). It appears this is related to QBO sync. An investigation into the root cause is underway and a fix will follow. In the meantime, we have upgraded the infrastructure and the system should be back to normal.
- resolved Mar 29, 2019, 04:20 PM UTC
All systems are operational. There were two root causes i) Caching of QBO Sync Status and ii) Leads Matching. We've fixed the first issue and disabled functionality for the second. We'll re-enable the functionality in the near future after we implement performance improvements.
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