Resolved after 2 hours 44 minutes, affecting Cloud Portal and Website, on January 17, 2020.
Our chat software provider has isolated the incident. Chat is not operational again. If you tried to contact us and were not successful, you should now be able to reach us via both chat and email.
Affected components
Update timeline
- monitoring Jan 17, 2020, 03:07 PM UTC
Due to the chat software provider having emergency maintenance, support chat is currently unavailable. Please use email support by emailing us at [email protected].
- resolved Jan 17, 2020, 05:51 PM UTC
Our chat software provider has isolated the incident. Chat is not operational again. If you tried to contact us and were not successful, you should now be able to reach us via both chat and email.
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