GPS Insight incident

Support Chat is Unavailable

Resolved after 2 hours 44 minutes, affecting Cloud Portal and Website, on January 17, 2020.

resolved Jan 17, 2020, 05:51 PM UTC

Our chat software provider has isolated the incident. Chat is not operational again. If you tried to contact us and were not successful, you should now be able to reach us via both chat and email.

Started
Jan 17, 2020, 03:07 PM UTC
Resolved
Jan 17, 2020, 05:51 PM UTC
Duration
2h 44m
Detected by Pingoru
Jan 17, 2020, 03:07 PM UTC

Affected components

Cloud PortalWebsite

Update timeline

  1. monitoring Jan 17, 2020, 03:07 PM UTC

    Due to the chat software provider having emergency maintenance, support chat is currently unavailable. Please use email support by emailing us at [email protected].

  2. resolved Jan 17, 2020, 05:51 PM UTC

    Our chat software provider has isolated the incident. Chat is not operational again. If you tried to contact us and were not successful, you should now be able to reach us via both chat and email.

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