Resolved after 1 day, affecting Cloud Portal, on January 11, 2021.
The issue has been resolved. If you are still experiencing log in issues, please contact support for additional assistance.
Affected components
Update timeline
- investigating Jan 11, 2021, 04:04 PM UTC
There have been reports of issues with logging into the Cloud Portal. We are currently investigating and will update once we get more information.
- identified Jan 11, 2021, 08:37 PM UTC
We have found the root of the cause. This outage only effects a few selected accounts. We apologize for the inconvenience and we are working diligently to get it up and running as fast as possible.
- resolved Jan 12, 2021, 04:37 PM UTC
The issue has been resolved. If you are still experiencing log in issues, please contact support for additional assistance.
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