Resolved after 2 hours 59 minutes, affecting Cloud Portal and Mobile App and 1 more, on March 8, 2021.
We have resolved the login issues. You should now be able to login to the web and mobile applications. We will continue to monitor this issue. Please contact our support team if you have any issues logging in.
Affected components
Update timeline
- investigating Mar 08, 2021, 05:30 PM UTC
There is currently an issue with our authentication server that is preventing users from logging into the web and mobile apps. We have identified the problem and should have a resolution available shortly.
- investigating Mar 08, 2021, 05:46 PM UTC
We are continuing to investigate this issue. The REST API does not seems to be impacted by this outage.
- investigating Mar 08, 2021, 05:47 PM UTC
We are continuing to investigate this issue.
- investigating Mar 08, 2021, 07:37 PM UTC
We have identified the root cause of this issue and are working to implement a fix. We will update you updated once it is working.
- investigating Mar 08, 2021, 08:28 PM UTC
A fix has been identified and applied.
- resolved Mar 08, 2021, 08:30 PM UTC
We have resolved the login issues. You should now be able to login to the web and mobile applications. We will continue to monitor this issue. Please contact our support team if you have any issues logging in.
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