Resolved after 20 hours 13 minutes, affecting Mobile App and REST API and 1 more, on February 10, 2022.
Our team has issued a patch to resolve the issue. We will be monitoring the incident to see if there is additional issues that is related.
Affected components
Update timeline
- investigating Feb 10, 2022, 06:02 PM UTC
We are currently investigating into reports of users not being able to log in. We will provide updates as we receive more information from our team.
- identified Feb 10, 2022, 06:48 PM UTC
We has pinpointed where the issue is. We will be implementing a fix.
- identified Feb 10, 2022, 06:56 PM UTC
We are continuing to work on a fix for this issue.
- identified Feb 10, 2022, 06:57 PM UTC
We are continuing to work on a fix for this issue.
- identified Feb 10, 2022, 07:04 PM UTC
We are continuing to work on a fix for this issue.
- identified Feb 10, 2022, 07:08 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Feb 10, 2022, 08:11 PM UTC
Our team has issued a patch to resolve the issue. We will be monitoring the incident to see if there is additional issues that is related.
- resolved Feb 11, 2022, 02:16 PM UTC
This incident has been resolved.
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