GoTo incident
LogMeIn Rescue, Pro, Central, and G2ARS v5 - Session Failures
Resolved after 1 hour 18 minutes, affecting Rescue and Pro/Central, on November 6, 2026.
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Affected components
Update timeline
- investigating Nov 06, 2026, 01:14 PM UTC
We are actively investigating reports that some LogMeIn Rescue, Pro, Central, and G2ARS v5 customers may be experiencing attended sessions not starting and unattended devices not deploying. Our engineers are working to identify the issue and will provide another update shortly.
- identified Nov 06, 2026, 01:22 PM UTC
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
- identified Nov 06, 2026, 01:33 PM UTC
Our engineers continue to work towards a resolution. We will provide another update shortly.
- monitoring Nov 06, 2026, 02:15 PM UTC
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
- resolved Nov 06, 2026, 02:32 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
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