GoTo incident
GoTo Connect - Inbound calls failing for customers in Brazil
Resolved after 54 minutes, affecting PSTN Calls - Inbound, on October 22, 2026.
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Affected components
Update timeline
- investigating Oct 22, 2026, 07:51 PM UTC
We are actively investigating reports that some GoTo Connect customers in Brazil may be experiencing inbound calls failing to connect. Our engineers are working to identify the issue and will provide another update shortly.
- identified Oct 22, 2026, 08:06 PM UTC
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
- monitoring Oct 22, 2026, 08:37 PM UTC
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
- resolved Oct 22, 2026, 08:45 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
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