Gorgias incident

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Major Resolved View vendor source →

Gorgias experienced a major incident on October 15, 2025 affecting Customer Help Center website, lasting 29m. The incident has been resolved; the full update timeline is below.

Started
Oct 15, 2025, 04:19 PM UTC
Resolved
Oct 15, 2025, 04:48 PM UTC
Duration
29m
Detected by Pingoru
Oct 15, 2025, 04:19 PM UTC

Affected components

Customer Help Center website

Update timeline

  1. identified Oct 15, 2025, 04:19 PM UTC

    We are currently investigating the issue and working on a fix

  2. monitoring Oct 15, 2025, 04:20 PM UTC

    The fix has been implemented, we're monitoring the results

  3. resolved Oct 15, 2025, 04:48 PM UTC

    This incident has been resolved. All help center websites are back to normal.