Gorgias incident

Redis for "phrase" ML service is OOM

Minor Resolved View vendor source →

Gorgias experienced a minor incident on November 3, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Nov 03, 2025, 02:02 PM UTC
Resolved
Nov 03, 2025, 09:00 AM UTC
Duration
—
Detected by Pingoru
Nov 03, 2025, 02:02 PM UTC

Update timeline

  1. resolved Nov 03, 2025, 02:02 PM UTC

    the endpoint POST /phrase/prediction has a high error rate on production caused by the redis db going OOM. A surge in requests exceeded the memory capacity.