Gorgias incident

Asychronous process delayed in us-east1-635c Cluster

Major Resolved View vendor source →

Gorgias experienced a major incident on November 14, 2025, lasting 2h 42m. The incident has been resolved; the full update timeline is below.

Started
Nov 14, 2025, 12:02 AM UTC
Resolved
Nov 14, 2025, 02:44 AM UTC
Duration
2h 42m
Detected by Pingoru
Nov 14, 2025, 12:02 AM UTC

Update timeline

  1. identified Nov 14, 2025, 12:02 AM UTC

    We are continuing to work on a fix for this issue.

  2. identified Nov 14, 2025, 12:13 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Nov 14, 2025, 12:24 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 14, 2025, 02:44 AM UTC

    No more on-going issues.