Gorelo Outage History

We are currently investigating an issue affecting the PSA service. Customers may experience degraded performance, including delays when loading and updating tickets, intermittent failures when updating ticket status, issues with inbound email ingestion, and delays or failures when sending outbound ticket comments. Our team is actively investigating the issue and working to restore normal service. We will provide further updates as more information becomes available.

We're investigating an issue affecting in-app notifications in both our US and Australian regions. Some users may not be receiving notifications in the web app, or may be receiving them with a delay. All other parts of the platform — including ticketing, device monitoring, alerting and automations — are operating normally. Our engineering team is actively investigating.

We are currently experiencing degraded performance affecting our authentication services due to Azure Front Door. As a result, some users may experience intermittent login issues, including delayed authentication or failed sign-in attempts. Our team is actively monitoring the situation and working to mitigate the impact. We will provide further updates as more information becomes available.

We are monitoring a power outage related incident currently underway at the Azure USW region. We have noticed elevated error rates in email delivery and device authentication. We will post updates as they are made available. Further details about the incident and it's recovery are also available here. https://azure.status.microsoft/en-us/status

We are currently investigating an outage affecting our IoT Hub, which has caused a number of assets to disconnect and is resulting in inaccurate offline status reporting across the platform. Underlying device functionality is not impacted. Updates to follow.