Gorelo experienced a major incident on May 20, 2026 affecting AU East (RMM), lasting 1d 5h. The incident has been resolved; the full update timeline is below.
Affected components
AU East (RMM)
Update timeline
- investigating May 20, 2026, 08:05 PM UTC
We are currently investigating an outage affecting our IoT Hub, which has caused a number of assets to disconnect and is resulting in inaccurate offline status reporting across the platform. Underlying device functionality is not impacted. Updates to follow.
- resolved May 22, 2026, 01:35 AM UTC
A summary of the recent IoT Hub disruption is now available at the link below. Appreciate your patience throughout. https://gorelo.notion.site/IoT-Hub-Connectivity-May-20-2026-36664c67933980e4be7fccbf15efd94d