Google Chat is experiencing Issue with creating a new conversations

Update timeline

1. investigating Feb 23, 2026, 08:17 AM UTC

   Description: Our engineering team continues to investigate the issue. We will provide an update by Monday, 2026-02-23 00:45 PST with current details. We apologize to all who are affected by the disruption. Customer symptoms: Users may experience errors when attempting to create new conversations or spaces in Google Chat. Existing conversations remain functional. Workaround: None at the moment

2. investigating Feb 23, 2026, 08:34 AM UTC

   Description: Our engineering teams are actively working on mitigation efforts to restore the ability to create new conversations as quickly as possible. We do not have any ETA at the moment. We will provide an update by Monday, 2026-02-23 01:30 PST with current details. Customer symptoms: Users may experience errors when attempting to create new Direct Messages (DM) or new chat spaces in Google Chat. This issue specifically affects the creation of new conversations; however, users can continue to send and receive messages in existing conversations and spaces Workaround: None at the moment

3. resolved Feb 23, 2026, 08:54 AM UTC

   The issue with Google Chat has been resolved for all affected users as of Monday, 2026-02-23 00:35 PST. As per our preliminary analysis, the incident was triggered by a recent configuration update. Our engineering team performed a rollback to mitigate the impact and verified the stability. We thank you for your patience while we worked on resolving the issue.