Google incident · via Google Workspace
Gmail Android users using Microsoft Exchange Online may fail to log in due to authentication issues.
Google experienced a minor incident on May 6, 2026 affecting Gmail, lasting 15d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring May 16, 2026, 02:05 AM UTC
Description: We are experiencing an issue with Gmail beginning on Saturday 2026-05-06. Our engineering team continues to investigate the issue. We will provide more information by Monday, 2026-05-18 15:00 US/Pacific with current details. We apologize to all who are affected by the disruption. Customer symptoms: Impacted users may experience authentication failures while logging in to Microsoft Exchange Online through Gmail App on Android devices. Workaround: Affected users can use Microsoft web app to access the Inbox.
- monitoring May 18, 2026, 09:45 PM UTC
Description: We are experiencing an issue with Gmail Android client connecting with Microsoft Exchange Online accounts beginning on Saturday 2026-05-06. Our engineering team has identified the issue and is actively working on rolling out a fix to unblock all the affected customers. We will provide more information by Tuesday, 2026-05-19 15:00 US/Pacific with current details. We apologize to all who are affected by the disruption. Customer symptoms: Impacted users may experience authentication and sync failures while using Microsoft Exchange Online accounts through Gmail App on Android devices. Workaround: Affected users can use Microsoft Web App to access the Inbox.
- monitoring May 19, 2026, 09:55 PM UTC
Description: We are experiencing an issue with Gmail Android client connecting with Microsoft Exchange Online accounts beginning on Saturday 2026-05-06. Our engineering team has identified the issue and started rolling out a new version of Gmail Android release that contains the fix to unblock users. Users already on the new app version will be able to Log In and Sync their accounts successfully. We will provide more information by Thursday, 2026-05-21 17:00 US/Pacific with current details. We apologize to all who are affected by the disruption. Customer symptoms: Impacted users may experience authentication and sync failures while using Microsoft Exchange Online accounts through Gmail App on Android devices. Workaround: Affected users can use Microsoft Web App to access the Inbox.
- monitoring May 22, 2026, 12:04 AM UTC
Description: Our engineering team identified the issue and released a new version of the Gmail Android application (version 2026.05.11) to the Google Play Store, which contains a fix to unblock affected users. If you are currently encountering this issue, please upgrade to the latest version of the Gmail Android app. Users operating on the new app version should be able to successfully log in and sync their accounts. We will provide more information by Friday, 2026-05-22 17:00 US/Pacific with current details. We thank you for your patience while we are working on resolving the issue. Symptoms: Impacted users may experience authentication and sync failures while using Microsoft Exchange Online accounts through Gmail App on Android devices. Workaround: Affected users could update to the latest version of Gmail Android (version 2026.05.11) in Google Play Store.
- resolved May 22, 2026, 06:57 PM UTC
Description: The issue with Gmail has been resolved in the new Gmail android release (version 2026.05.11) as of Thursday, 2026-05-21 15:00 PDT. Our engineering team identified the issue and released a new version of the Gmail Android application to the Google Play Store, which contains a fix to unblock affected users. If you are currently encountering this issue, please upgrade to the latest version of the Gmail Android app. Users operating on the new app version will be able to successfully log in and sync their accounts. We thank you for your patience while we worked on resolving the issue. Symptoms: Impacted users might have experienced authentication and sync failures while using Microsoft Exchange Online accounts through Gmail App on Android devices. Workaround: Update to the latest version of Gmail Android (2026.05.11) in Google Play Store.