Checkr incident

ID verification screenings experiencing completion errors

Resolved after 1 day 16 hours, affecting Apply page and Candidate Portal, on September 15, 2026.

resolved Sep 16, 2026, 06:23 PM UTC

Resolved – A technical issue with a third-party provider affecting identity verification has been addressed and normal processing has resumed.

Started
Sep 15, 2026, 02:09 AM UTC
Resolved
Sep 16, 2026, 06:23 PM UTC
Duration
1d 16h
Detected by Pingoru
Sep 15, 2026, 02:09 AM UTC

Affected components

Apply pageCandidate Portal

Update timeline

  1. investigating Sep 15, 2026, 02:09 AM UTC

    We are currently investigating this issue.

  2. resolved Sep 16, 2026, 06:23 PM UTC

    Resolved – A technical issue with a third-party provider affecting identity verification has been addressed and normal processing has resumed.

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