Golf Genius Outage History

Golf Genius is up right now

Golf Genius had 8 outages in the last 2 years totaling 33h 51m of downtime — averaging 0.3 incidents per month.

There were 8 Golf Genius outages since June 6, 2024 totaling 33h 51m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.golfgenius.com

Critical January 9, 2026

Live Chat Outage

Detected by Pingoru
Jan 09, 2026, 08:50 PM UTC
Resolved
Jan 09, 2026, 09:52 PM UTC
Duration
1h 2m
Affected: Live Chat Support
Timeline · 4 updates
  1. identified Jan 09, 2026, 08:50 PM UTC

    Intercom, our live chat provider, is currently experiencing a service outage. If you need assistance, please send an email to [email protected] for support using the product. We will keep you updated as soon as we have more information.

  2. identified Jan 09, 2026, 09:05 PM UTC

    Live Chat services are gradually resuming, but they may experience intermittent downtime until fully recovered. If you need assistance and are unable to submit a live chat request, please send an email to [email protected] for support using the product. We will promptly inform you as soon as we have more information.

  3. monitoring Jan 09, 2026, 09:30 PM UTC

    Live Chat services are gradually resuming, but they may experience intermittent downtime until fully recovered.

  4. resolved Jan 09, 2026, 09:52 PM UTC

    Live Chat services are fully restored and operational. We apologize for any inconvenience this may have caused you in contacting our support team. Thank you for your patience.

Read the full incident report →

Minor October 20, 2025

Degraded Performance in Live Chat Support and Text Messaging

Detected by Pingoru
Oct 20, 2025, 01:09 PM UTC
Resolved
Oct 21, 2025, 03:00 AM UTC
Duration
13h 51m
Affected: Live Chat SupportText Messaging
Timeline · 2 updates
  1. monitoring Oct 20, 2025, 01:09 PM UTC

    We are experiencing degraded service due to an ongoing issue with Amazon Web Services (AWS). The product remains functional, but certain services and features are affected. The impacted features include: - Help Button Live Chat (Intercom) - Some Text Message Delivery (primarily outside the US) While the interruption to these services is caused by an ongoing issue with AWS, we are actively working to minimize the impact.

  2. resolved Oct 21, 2025, 03:00 AM UTC

    Amazon Web Service has now corrected all issues. As a result, our Text Messaging and Chat Support partners are fully operational as well.

Read the full incident report →

Critical October 14, 2025

Email Delivery Service Error

Detected by Pingoru
Oct 14, 2025, 03:52 PM UTC
Resolved
Oct 14, 2025, 10:12 PM UTC
Duration
6h 19m
Affected: Email Delivery
Timeline · 5 updates
  1. investigating Oct 14, 2025, 03:52 PM UTC

    We are currently investigating issues related to e-mail deliverability.

  2. identified Oct 14, 2025, 03:58 PM UTC

    We identified the issue and are working with the email service provider to address it.

  3. identified Oct 14, 2025, 07:13 PM UTC

    The root cause of the issue has been identified as caused by our email service provider. Our engineering team is actively exploring alternative solutions, including transitioning to a different email provider.

  4. monitoring Oct 14, 2025, 09:21 PM UTC

    Our engineering team has completed the migration of email delivery to a new provider. All new emails sent from this point forward should be delivered successfully.

  5. resolved Oct 14, 2025, 10:12 PM UTC

    The incident has been resolved, newly sent emails are now being delivered.

Read the full incident report →

Minor September 26, 2025

Email Deliverability Degraded Performance

Detected by Pingoru
Sep 26, 2025, 08:21 PM UTC
Resolved
Sep 26, 2025, 09:32 PM UTC
Duration
1h 10m
Affected: Email Delivery
Timeline · 3 updates
  1. investigating Sep 26, 2025, 08:21 PM UTC

    We are investigating an issue with System Generated Emails not being sent.

  2. monitoring Sep 26, 2025, 09:16 PM UTC

    We identified the root cause and implemented a fix. Email delivery services are back to normal.

  3. resolved Sep 26, 2025, 09:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical August 13, 2025

Email Deliverability Outage

Detected by Pingoru
Aug 13, 2025, 01:37 PM UTC
Resolved
Aug 13, 2025, 03:25 PM UTC
Duration
1h 47m
Affected: Email Delivery
Timeline · 3 updates
  1. identified Aug 13, 2025, 01:37 PM UTC

    We are currently investigating issues related to e-mail deliverability.

  2. monitoring Aug 13, 2025, 03:09 PM UTC

    We managed to identify the issue, and we can confirm that the email services are fully operational again. All emails sent during the incident are currently being delivered.

  3. resolved Aug 13, 2025, 03:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 25, 2025

Degraded Performance Generating Reports

Detected by Pingoru
May 25, 2025, 12:51 AM UTC
Resolved
May 25, 2025, 08:44 AM UTC
Duration
7h 52m
Affected: PDF and Print Services
Timeline · 5 updates
  1. investigating May 25, 2025, 12:51 AM UTC

    We are currently investigating degraded performance when generating reports.

  2. investigating May 25, 2025, 01:17 AM UTC

    We are currently experiencing a partial outage affecting report generation. All other areas of the software remain operational. We apologize for any inconvenience, and we will issue additional alerts to keep you informed.

  3. identified May 25, 2025, 01:51 AM UTC

    We have identified the issue causing a partial outage affecting report generation. We are working to resolve it. All other areas of the software remain operational. We apologize for any inconvenience, and we will issue additional alerts to keep you informed.

  4. monitoring May 25, 2025, 02:13 AM UTC

    Report generation is returning to normal. We will continue to monitor the situation.

  5. resolved May 25, 2025, 08:44 AM UTC

    We have resolved the unplanned partial outage affecting report generation. The system is stable and operating as normal.

Read the full incident report →

Minor May 17, 2025

Increased Processing Time in Background Jobs

Detected by Pingoru
May 17, 2025, 04:04 PM UTC
Resolved
May 17, 2025, 05:28 PM UTC
Duration
1h 23m
Affected: Golf Genius TM Platform
Timeline · 3 updates
  1. investigating May 17, 2025, 04:04 PM UTC

    We are currently investigating an increased processing time in background jobs

  2. identified May 17, 2025, 04:18 PM UTC

    The processing of background operations is quickly catching up, and normal response times are expected soon. We are continuing the investigation of the root cause.

  3. resolved May 17, 2025, 05:28 PM UTC

    The incident has been resolved. The system is fully operational, and all response times are back to normal.

Read the full incident report →

Minor June 6, 2024

Increased response time

Detected by Pingoru
Jun 06, 2024, 06:39 PM UTC
Resolved
Jun 06, 2024, 07:03 PM UTC
Duration
24m
Affected: Golf Genius TM Platform
Timeline · 2 updates
  1. investigating Jun 06, 2024, 06:39 PM UTC

    We are currently investigating an increased response time that is affecting customers in one of our databases.

  2. resolved Jun 06, 2024, 07:03 PM UTC

    Root cause identified and fixed. The system is back to normal.

Read the full incident report →