Golf Genius experienced a critical incident on January 9, 2026 affecting Live Chat Support, lasting 1h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 09, 2026, 08:50 PM UTC
Intercom, our live chat provider, is currently experiencing a service outage. If you need assistance, please send an email to [email protected] for support using the product. We will keep you updated as soon as we have more information.
- identified Jan 09, 2026, 09:05 PM UTC
Live Chat services are gradually resuming, but they may experience intermittent downtime until fully recovered. If you need assistance and are unable to submit a live chat request, please send an email to [email protected] for support using the product. We will promptly inform you as soon as we have more information.
- monitoring Jan 09, 2026, 09:30 PM UTC
Live Chat services are gradually resuming, but they may experience intermittent downtime until fully recovered.
- resolved Jan 09, 2026, 09:52 PM UTC
Live Chat services are fully restored and operational. We apologize for any inconvenience this may have caused you in contacting our support team. Thank you for your patience.