Resolved after 1 hour 2 minutes, affecting Live Chat Support, on January 9, 2026.
Live Chat services are fully restored and operational. We apologize for any inconvenience this may have caused you in contacting our support team. Thank you for your patience.
Affected components
Update timeline
- identified Jan 09, 2026, 08:50 PM UTC
Intercom, our live chat provider, is currently experiencing a service outage. If you need assistance, please send an email to [email protected] for support using the product. We will keep you updated as soon as we have more information.
- identified Jan 09, 2026, 09:05 PM UTC
Live Chat services are gradually resuming, but they may experience intermittent downtime until fully recovered. If you need assistance and are unable to submit a live chat request, please send an email to [email protected] for support using the product. We will promptly inform you as soon as we have more information.
- monitoring Jan 09, 2026, 09:30 PM UTC
Live Chat services are gradually resuming, but they may experience intermittent downtime until fully recovered.
- resolved Jan 09, 2026, 09:52 PM UTC
Live Chat services are fully restored and operational. We apologize for any inconvenience this may have caused you in contacting our support team. Thank you for your patience.
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