Resolved after 6 hours 19 minutes, affecting Email Delivery, on October 14, 2025.
Our engineering team has completed the migration of email delivery to a new provider. All new emails sent from this point forward should be delivered successfully.
Affected components
Update timeline
- investigating Oct 14, 2025, 03:52 PM UTC
We are currently investigating issues related to e-mail deliverability.
- identified Oct 14, 2025, 03:58 PM UTC
We identified the issue and are working with the email service provider to address it.
- identified Oct 14, 2025, 07:13 PM UTC
The root cause of the issue has been identified as caused by our email service provider. Our engineering team is actively exploring alternative solutions, including transitioning to a different email provider.
- monitoring Oct 14, 2025, 09:21 PM UTC
Our engineering team has completed the migration of email delivery to a new provider. All new emails sent from this point forward should be delivered successfully.
- resolved Oct 14, 2025, 10:12 PM UTC
The incident has been resolved, newly sent emails are now being delivered.
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