Golf Genius experienced a major incident on May 25, 2025 affecting PDF and Print Services, lasting 7h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 25, 2025, 12:51 AM UTC
We are currently investigating degraded performance when generating reports.
- investigating May 25, 2025, 01:17 AM UTC
We are currently experiencing a partial outage affecting report generation. All other areas of the software remain operational. We apologize for any inconvenience, and we will issue additional alerts to keep you informed.
- identified May 25, 2025, 01:51 AM UTC
We have identified the issue causing a partial outage affecting report generation. We are working to resolve it. All other areas of the software remain operational. We apologize for any inconvenience, and we will issue additional alerts to keep you informed.
- monitoring May 25, 2025, 02:13 AM UTC
Report generation is returning to normal. We will continue to monitor the situation.
- resolved May 25, 2025, 08:44 AM UTC
We have resolved the unplanned partial outage affecting report generation. The system is stable and operating as normal.