Golf Genius incident

Degraded Performance in Live Chat Support and Text Messaging

Minor Resolved View vendor source →

Golf Genius experienced a minor incident on October 20, 2025 affecting Live Chat Support and Text Messaging, lasting 13h 51m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 01:09 PM UTC
Resolved
Oct 21, 2025, 03:00 AM UTC
Duration
13h 51m
Detected by Pingoru
Oct 20, 2025, 01:09 PM UTC

Affected components

Live Chat SupportText Messaging

Update timeline

  1. monitoring Oct 20, 2025, 01:09 PM UTC

    We are experiencing degraded service due to an ongoing issue with Amazon Web Services (AWS). The product remains functional, but certain services and features are affected. The impacted features include: - Help Button Live Chat (Intercom) - Some Text Message Delivery (primarily outside the US) While the interruption to these services is caused by an ongoing issue with AWS, we are actively working to minimize the impact.

  2. resolved Oct 21, 2025, 03:00 AM UTC

    Amazon Web Service has now corrected all issues. As a result, our Text Messaging and Chat Support partners are fully operational as well.