Golf Genius incident
Degraded Performance in Live Chat Support and Text Messaging
Resolved after 13 hours 51 minutes, affecting Live Chat Support and Text Messaging, on October 20, 2025.
Amazon Web Service has now corrected all issues. As a result, our Text Messaging and Chat Support partners are fully operational as well.
Affected components
Update timeline
- monitoring Oct 20, 2025, 01:09 PM UTC
We are experiencing degraded service due to an ongoing issue with Amazon Web Services (AWS). The product remains functional, but certain services and features are affected. The impacted features include: - Help Button Live Chat (Intercom) - Some Text Message Delivery (primarily outside the US) While the interruption to these services is caused by an ongoing issue with AWS, we are actively working to minimize the impact.
- resolved Oct 21, 2025, 03:00 AM UTC
Amazon Web Service has now corrected all issues. As a result, our Text Messaging and Chat Support partners are fully operational as well.
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