Go1 incident

Portal Access Issues

Major Resolved View vendor source →

Go1 experienced a major incident on May 15, 2024 affecting Go1, lasting 2h 29m. The incident has been resolved; the full update timeline is below.

Started
May 15, 2024, 01:51 AM UTC
Resolved
May 15, 2024, 04:20 AM UTC
Duration
2h 29m
Detected by Pingoru
May 15, 2024, 01:51 AM UTC

Affected components

Go1

Update timeline

  1. investigating May 15, 2024, 01:51 AM UTC

    Some customers are currently experiencing issues accessing portals. We are currently investigating this issue and appreciate your patience as we work to resolve this.

  2. monitoring May 15, 2024, 02:02 AM UTC

    A fix has been implemented and we're currently monitoring the results. We should start seeing functionality on its way back to normal.

  3. investigating May 15, 2024, 02:42 AM UTC

    We are seeing this port access issue issue coming back. Our team are investigating the cause now.

  4. monitoring May 15, 2024, 03:00 AM UTC

    Another fix has been implemented and we're seeing services return to normal once again. We will continue to monitor this incident and provide further updates if necessary.

  5. resolved May 15, 2024, 04:20 AM UTC

    This incident has been resolved. Apologies for any inconvenience caused.