Go1 incident

Learning Object service impacting playback.

Critical Resolved View vendor source →

Go1 experienced a critical incident on February 4, 2025 affecting Go1, lasting 42m. The incident has been resolved; the full update timeline is below.

Started
Feb 04, 2025, 02:39 AM UTC
Resolved
Feb 04, 2025, 03:21 AM UTC
Duration
42m
Detected by Pingoru
Feb 04, 2025, 02:39 AM UTC

Affected components

Go1

Update timeline

  1. investigating Feb 04, 2025, 02:39 AM UTC

    We're experiencing issues around content not being able to load in Go1 player and are currently looking into the issue.

  2. monitoring Feb 04, 2025, 02:54 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 04, 2025, 03:21 AM UTC

    We are glad to inform that the issue has been resolved now. We found the cause of this temporary disruption and have fixed the root of the issue. Apologies for any inconvenience caused.