Go1 incident

Unable to access portals with custom domains

Major Resolved View vendor source →

Go1 experienced a major incident on March 8, 2023 affecting Go1 and API and 1 more component, lasting 2h 22m. The incident has been resolved; the full update timeline is below.

Started
Mar 08, 2023, 08:37 PM UTC
Resolved
Mar 08, 2023, 10:59 PM UTC
Duration
2h 22m
Detected by Pingoru
Mar 08, 2023, 08:37 PM UTC

Affected components

Go1APIThird Party LMS Integrations

Update timeline

  1. investigating Mar 08, 2023, 08:37 PM UTC

    We are aware of an incident impacting access for all portals using custom domains. Our team is working to resolve this incident as quickly as possible

  2. resolved Mar 08, 2023, 10:59 PM UTC

    Our team has located the source of the issue and has restored custom domain access back to its normal state. Apologies for any inconvenience caused.