Go1 incident

Unable to login to portals

Critical Resolved View vendor source →

Go1 experienced a critical incident on June 2, 2023 affecting Go1, lasting 2h 42m. The incident has been resolved; the full update timeline is below.

Started
Jun 02, 2023, 01:30 AM UTC
Resolved
Jun 02, 2023, 04:13 AM UTC
Duration
2h 42m
Detected by Pingoru
Jun 02, 2023, 01:30 AM UTC

Affected components

Go1

Update timeline

  1. investigating Jun 02, 2023, 01:30 AM UTC

    We are currently investigating why learners and admins are not able to log in to their portals.

  2. monitoring Jun 02, 2023, 01:38 AM UTC

    We have seen our service return to normal and will continue to monitor from here.

  3. resolved Jun 02, 2023, 04:13 AM UTC

    Our Engineering team has continued monitoring and have deemed this issue as fully resolved.