Go1 experienced a critical incident on February 3, 2024 affecting Go1, lasting 4h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 03, 2024, 11:33 PM UTC
Go1 has identified an availability issue for all users. Investigation is underway. Updates will be provided as available.
- investigating Feb 04, 2024, 12:42 AM UTC
We are continuing to investigate this matter. We apologize for any inconvenience and will post another update as soon as we have more information.
- identified Feb 04, 2024, 02:10 AM UTC
We have identified the cause of the incident and are working on implementing a fix.
- monitoring Feb 04, 2024, 03:19 AM UTC
Go1 has implemented a fix and is actively monitoring the incident. Users can now access their accounts.
- resolved Feb 04, 2024, 03:57 AM UTC
Go1 has completed monitoring of the resolution implemented at 2:58am UTC. This incident has been resolved. Please file a ticket with Support if you experience any access issues.