Go1 incident

Intermittent login errors. Some users not able to login using SSO

Major Resolved View vendor source →

Go1 experienced a major incident on February 13, 2024 affecting Go1 and API and 1 more component, lasting 13h 32m. The incident has been resolved; the full update timeline is below.

Started
Feb 13, 2024, 04:31 PM UTC
Resolved
Feb 14, 2024, 06:04 AM UTC
Duration
13h 32m
Detected by Pingoru
Feb 13, 2024, 04:31 PM UTC

Affected components

Go1APIThird Party LMS Integrations

Update timeline

  1. investigating Feb 13, 2024, 04:31 PM UTC

    We are currently investigating this issue.

  2. investigating Feb 13, 2024, 07:25 PM UTC

    We are continuing to investigate the SSO performance issue. We will provide another update once we have more details from our discovery. We apologize for the inconvenience.

  3. monitoring Feb 13, 2024, 10:55 PM UTC

    The intermittent issues have been resolved. We are continuing to monitor this behavior to ensure consistency in accessibility.

  4. investigating Feb 13, 2024, 11:19 PM UTC

    We see that the SSO services are working as expected now, but we are continuing to investigate the issue.

  5. identified Feb 14, 2024, 12:01 AM UTC

    The issue has been identified and the SSO services are back now.

  6. monitoring Feb 14, 2024, 03:46 AM UTC

    The SSO issues have been resolved. We are continuing to monitor this behavior to ensure consistency in accessibility.

  7. resolved Feb 14, 2024, 06:04 AM UTC

    This incident has been resolved.