Gnatta Outage History

Gnatta is up right now

Gnatta had 6 outages in the last 2 years totaling 299h 34m of downtime — averaging 0.2 incidents per month.

There were 6 Gnatta outages since December 24, 2024 totaling 299h 34m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.gnatta.com

Minor April 30, 2026

Assignation Issues

Detected by Pingoru
Apr 30, 2026, 09:01 AM UTC
Resolved
May 05, 2026, 09:32 AM UTC
Duration
5d
Affected: User Interface
Timeline · 5 updates
  1. investigating Apr 30, 2026, 09:01 AM UTC

    We’re currently investigating reports of assignment issues affecting some users. Our team is actively working to identify the root cause and will provide updates as soon as more information is available. Thank you for your patience.

  2. investigating Apr 30, 2026, 10:23 AM UTC

    We’re continuing to investigate the reported assignment issues and are actively monitoring the system. We’ll share further updates as soon as more information becomes available. Thank you for your continued patience.

  3. investigating Apr 30, 2026, 12:33 PM UTC

    Our investigation into the reported issues is ongoing, and we’re making steady progress toward identifying the root cause. We continue to closely monitor the system and will provide further updates as new information becomes available. Thank you for your patience.

  4. monitoring Apr 30, 2026, 02:35 PM UTC

    System behavior has returned to expected levels across the application. We are continuing to closely monitor performance and stability to ensure everything remains operating as normal. We’ll provide further updates if there are any significant changes. Thank you for your patience while we worked through this.

  5. resolved May 05, 2026, 09:32 AM UTC

    We have continued to monitor the system following the earlier issues and have seen stable performance throughout. Based on this, the incident is now resolved and closed. We will share a more detailed update later this week once we’ve had time to fully review and assess the incident. Thank you for your patience while we investigated and addressed this.

Read the full incident report →

Major April 10, 2026

Inbound Email Processing Issue

Detected by Pingoru
Apr 10, 2026, 01:04 PM UTC
Resolved
Apr 10, 2026, 01:04 PM UTC
Duration
—
Affected: Email
Timeline · 1 update
  1. resolved Apr 10, 2026, 01:04 PM UTC

    We recently experienced an issue that affected inbound email processing. This has now been resolved, and emails are flowing as expected. A portion of emails sent by customers between 00:10 and 12:40 on 10/04/2026 will not have been received into Gnatta and will need to be handled outside of the platform. This will only affect email accounts that are not Microsoft 365 accounts. We are reviewing our automated monitoring and alerting to prevent this from happening again. We apologise for any disruption caused.

Read the full incident report →

Notice April 1, 2025

Performance Degradation

Detected by Pingoru
Apr 01, 2025, 09:10 AM UTC
Resolved
Apr 01, 2025, 12:21 PM UTC
Duration
3h 11m
Affected: User InterfaceWorkflowEmail
Timeline · 3 updates
  1. investigating Apr 01, 2025, 09:10 AM UTC

    We are currently investigating reports of performance degradation with Gnatta. We are urgently investigating these issues and will update this thread with more detail as soon as possible.

  2. monitoring Apr 01, 2025, 09:57 AM UTC

    The problem was determined to be caused by our service provider. We're currently monitoring this issue and can see that performance has improved. We're continuing our investigations into the cause and will post updates here once we've had time to analyse and we have some more information.

  3. resolved Apr 01, 2025, 12:21 PM UTC

    We've been monitoring performance closely and are now going to mark this incident as resolved. Thank you again for your continued patience while we addressed this issue.

Read the full incident report →

Major March 31, 2025

Telephony Call Issue

Detected by Pingoru
Mar 31, 2025, 04:39 PM UTC
Resolved
Mar 31, 2025, 08:02 PM UTC
Duration
3h 23m
Affected: Telephony
Timeline · 3 updates
  1. investigating Mar 31, 2025, 04:39 PM UTC

    We are currently investigating reports of intermittent issues with telephony calls in Gnatta. Our provider is aware of the issue and has created an incident here: https://status.twilio.com/incidents/djx8tktw4z0p. We'll update as the behaviour changes and updates are posted on the linked incident.

  2. monitoring Mar 31, 2025, 05:22 PM UTC

    Our provider has provided an update and is now seeing the affected service recover from the issue, see here: https://status.twilio.com/incidents/djx8tktw4z0p We're also noticing improved behaviours with calls in Gnatta and will continue to monitor.

  3. resolved Mar 31, 2025, 08:02 PM UTC

    Our provider has now resolved their incident, see https://status.twilio.com/incidents/djx8tktw4z0p for further information. Please contact us via Service Desk if you are still experiencing any issues.

Read the full incident report →

Major February 17, 2025

Reauthenticate Your Trustpilot Account

Detected by Pingoru
Feb 17, 2025, 10:58 AM UTC
Resolved
Feb 24, 2025, 11:12 AM UTC
Duration
7d
Affected: Trustpilot
Timeline · 5 updates
  1. identified Feb 17, 2025, 10:58 AM UTC

    Trustpilot has recently updated their APIs, which requires you to relink your account to maintain connectivity. To ensure uninterrupted service, please follow these steps: Log in to your account. Navigate to Configuration → Accounts → Trustpilot. Click Add as if creating a new account. Follow the steps to enter your website, username, and password. Click Submit. Once completed, your account should no longer display any issues. If you have any questions or need assistance, please contact us at [email protected]

  2. identified Feb 17, 2025, 03:47 PM UTC

    Trustpilot's update is still ongoing. We have identified changes they made to their API and are closely monitoring the situation. Once we have further updates, we will notify you to attempt relinking your accounts.

  3. identified Feb 18, 2025, 10:07 AM UTC

    To provide an update, Trustpilot has completed their maintenance, but issues with their API persist. We are in discussions with Trustpilot regarding this matter and will keep you informed.

  4. monitoring Feb 19, 2025, 12:06 PM UTC

    We have completed the updates to accommodate the changes in Trustpilot's APIs following their maintenance. These updates have been successfully deployed, and we recommend that you attempt to relink your accounts in Gnatta now. If you encounter any issues, please contact us through our Service Desk.

  5. resolved Feb 24, 2025, 11:12 AM UTC

    We are closing this incident as resolved. If you experience any further issues with your Trustpilot account, please contact us via the Service Desk.

Read the full incident report →

Major December 24, 2024

Access Issues

Detected by Pingoru
Dec 24, 2024, 06:41 PM UTC
Resolved
Dec 24, 2024, 10:56 PM UTC
Duration
4h 15m
Affected: User Interface
Timeline · 3 updates
  1. investigating Dec 24, 2024, 06:41 PM UTC

    We're currently experiencing reports of service disruption and delays when accessing Gnatta. Our teams are aware of this and are urgently investigating. We'll send further updates as these become available.

  2. monitoring Dec 24, 2024, 06:52 PM UTC

    We're currently monitoring this issue and can see that performance has improved. We're continuing our investigations into the cause and will post updates here once we've had time to analyse and we have some more information.

  3. resolved Dec 24, 2024, 10:56 PM UTC

    We've been monitoring closely and are now going to mark this incident as resolved. Thank you again for your continued patience while we addressed this issue

Read the full incident report →