Gnatta experienced a major incident on February 17, 2025 affecting Trustpilot, lasting 7d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 17, 2025, 10:58 AM UTC
Trustpilot has recently updated their APIs, which requires you to relink your account to maintain connectivity. To ensure uninterrupted service, please follow these steps: Log in to your account. Navigate to Configuration → Accounts → Trustpilot. Click Add as if creating a new account. Follow the steps to enter your website, username, and password. Click Submit. Once completed, your account should no longer display any issues. If you have any questions or need assistance, please contact us at [email protected]
- identified Feb 17, 2025, 03:47 PM UTC
Trustpilot's update is still ongoing. We have identified changes they made to their API and are closely monitoring the situation. Once we have further updates, we will notify you to attempt relinking your accounts.
- identified Feb 18, 2025, 10:07 AM UTC
To provide an update, Trustpilot has completed their maintenance, but issues with their API persist. We are in discussions with Trustpilot regarding this matter and will keep you informed.
- monitoring Feb 19, 2025, 12:06 PM UTC
We have completed the updates to accommodate the changes in Trustpilot's APIs following their maintenance. These updates have been successfully deployed, and we recommend that you attempt to relink your accounts in Gnatta now. If you encounter any issues, please contact us through our Service Desk.
- resolved Feb 24, 2025, 11:12 AM UTC
We are closing this incident as resolved. If you experience any further issues with your Trustpilot account, please contact us via the Service Desk.