Gnatta incident

Performance Degradation

Notice Resolved View vendor source →

Gnatta experienced a notice incident on April 1, 2025 affecting User Interface and Workflow and 1 more component, lasting 3h 11m. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2025, 09:10 AM UTC
Resolved
Apr 01, 2025, 12:21 PM UTC
Duration
3h 11m
Detected by Pingoru
Apr 01, 2025, 09:10 AM UTC

Affected components

User InterfaceWorkflowEmail

Update timeline

  1. investigating Apr 01, 2025, 09:10 AM UTC

    We are currently investigating reports of performance degradation with Gnatta. We are urgently investigating these issues and will update this thread with more detail as soon as possible.

  2. monitoring Apr 01, 2025, 09:57 AM UTC

    The problem was determined to be caused by our service provider. We're currently monitoring this issue and can see that performance has improved. We're continuing our investigations into the cause and will post updates here once we've had time to analyse and we have some more information.

  3. resolved Apr 01, 2025, 12:21 PM UTC

    We've been monitoring performance closely and are now going to mark this incident as resolved. Thank you again for your continued patience while we addressed this issue.