GlobalSign experienced a major incident on September 27, 2023 affecting Document Signing Service (DSS) and Certificate Issuance and 1 more component, lasting 2h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 27, 2023, 06:59 PM UTC
We are currently affecting an outage that is affecting all Atlas API services (DSS, HVCA, TSA) and OCSP services for Atlas. We will post further updates as soon as we have identified the issue.
- investigating Sep 27, 2023, 07:32 PM UTC
We are continuing to investigate the issue. Some services are unable to connect to some core databases, but these databases are operational. Direct TSA services seem to be working. HVCA and DSS are affected.
- identified Sep 27, 2023, 07:45 PM UTC
We appear to have identified the issue. Certificates are now being queued for issuance, but we need to get engineers on-site at our data center to fully resolve the issue. We have scrambled the on-call team.
- identified Sep 27, 2023, 08:22 PM UTC
Our engineers are on-site and are working on a resolution
- monitoring Sep 27, 2023, 08:46 PM UTC
All services should now be operational. We are monitoring closely as they catch up with customer requests.
- resolved Sep 27, 2023, 09:48 PM UTC
The incident is considered resolved, and the platform is stable. We will publish an Incident Report as soon as we have it ready.
- postmortem Oct 05, 2023, 02:12 PM UTC
The Incident Report for this incident can be found here: [https://media.globalsign.com/l/707663/2023-10-05/9msg7q/707663/16964964437NLoKZOg/Public\_Incident\_Report\_20230827\_Outage\_on\_Atlas\_data\_APIs\_and\_OCSP\_ser.pdf](https://media.globalsign.com/l/707663/2023-10-05/9msg7q/707663/16964964437NLoKZOg/Public_Incident_Report_20230827_Outage_on_Atlas_data_APIs_and_OCSP_ser.pdf)