GlobalSign experienced a major incident on October 6, 2023 affecting Document Signing Service (DSS) and Time Stamping, lasting 9m. The incident has been resolved; the full update timeline is below.
Affected components
Document Signing Service (DSS)Time Stamping
Update timeline
- investigating Oct 06, 2023, 11:57 AM UTC
We are currently investigating an issue affecting Atlas timestamps (including timestamping for DSS).
- identified Oct 06, 2023, 12:01 PM UTC
The team have identified the cause of the problem and aim to have a resolution in place imminently
- monitoring Oct 06, 2023, 12:03 PM UTC
A fix has been deployed and the team are monitoring to ensure that all errors have ceased.
- resolved Oct 06, 2023, 12:06 PM UTC
The issue has been resolved