GlobalSign experienced a minor incident on November 2, 2023 affecting Certificate Issuance, lasting 2h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Certificate Issuance
Update timeline
- investigating Nov 02, 2023, 12:41 PM UTC
We are currently experiencing slow TLS certificate issuance in Atlas. This is because of the unavailability of one of the core CT Logs which we need to submit certificates to. TLS certificates may take a longer period than usual to be issued. We are investigating why the impact is as large as it is, given the other logs are available.
- resolved Nov 02, 2023, 02:59 PM UTC
The issue has been resolved, and issuance is now being performed within usual times. The third party CT Log is still unavailable, but this is no longer affecting Atlas issuance.