GlobalSign incident

GCC GUI API service, Siteseal,Mynumber, Timestamp gateway, JCAN service are down

Critical Resolved View vendor source →

GlobalSign experienced a critical incident on December 3, 2023 affecting GCC User Portal and Certificate Issuance, lasting 6h 16m. The incident has been resolved; the full update timeline is below.

Started
Dec 03, 2023, 03:51 PM UTC
Resolved
Dec 03, 2023, 10:07 PM UTC
Duration
6h 16m
Detected by Pingoru
Dec 03, 2023, 03:51 PM UTC

Affected components

GCC User PortalCertificate Issuance

Update timeline

  1. investigating Dec 03, 2023, 03:51 PM UTC

    We are currently experiencing an incident with GCC GUI and API. Our team is actively investigating the issue and working towards a resolution. We understand the inconvenience this may cause and appreciate your patience during this time. We will continue to provide updates as more information becomes available.

  2. investigating Dec 03, 2023, 04:34 PM UTC

    We are also currently experiencing some instability with My Number system and Site Seal service. Team is aware of the issue and is actively investigating to resolve it as quickly as possible.

  3. monitoring Dec 03, 2023, 07:52 PM UTC

    The system issues we were experiencing have now been resolved. We understand that this may have caused inconvenience, and we sincerely apologize for any disruption this may have caused. We keep monitoring the system carefully for a while

  4. resolved Dec 03, 2023, 10:07 PM UTC

    This incident has been resolved.