GlobalSign incident

Errors for Atlas DSS and TSA customers using Japanese Certified timestamps

Minor Resolved View vendor source →

GlobalSign experienced a minor incident on December 11, 2023 affecting Document Signing Service (DSS) and Time Stamping, lasting 4h 10m. The incident has been resolved; the full update timeline is below.

Started
Dec 11, 2023, 10:15 AM UTC
Resolved
Dec 11, 2023, 02:25 PM UTC
Duration
4h 10m
Detected by Pingoru
Dec 11, 2023, 10:15 AM UTC

Affected components

Document Signing Service (DSS)Time Stamping

Update timeline

  1. identified Dec 11, 2023, 10:15 AM UTC

    We have identified a higher than normal error rate on our TSA services. This relates to customers using Japan accredited (Certified) timestamps in the DSS platform, some timestamp calls for these customers are failing. We will be applying a fix for affected customers in the coming hours.

  2. resolved Dec 11, 2023, 02:25 PM UTC

    This issue has been resolved and timestamps are being returned successfully from the Japanese Certified timestamp services.