GlobalSign incident

Authentication issue on DSS, HVCA and Atlas TSA

Minor Resolved View vendor source →

GlobalSign experienced a minor incident on January 9, 2024 affecting Document Signing Service (DSS) and Certificate Issuance and 1 more component, lasting 18m. The incident has been resolved; the full update timeline is below.

Started
Jan 09, 2024, 01:36 PM UTC
Resolved
Jan 09, 2024, 01:54 PM UTC
Duration
18m
Detected by Pingoru
Jan 09, 2024, 01:36 PM UTC

Affected components

Document Signing Service (DSS)Certificate IssuanceTime Stamping

Update timeline

  1. investigating Jan 09, 2024, 01:36 PM UTC

    We are investigating an issue which is causing a percentage of /login requests to the Atlas APIs to fail (return HTTP 503). We will post updates as soon as we have confirmed the issue.

  2. resolved Jan 09, 2024, 01:54 PM UTC

    The issue has been resolved. All /login calls are now being successfully processed by all authentication nodes.