GlobalSign incident

Connectivity issues to the Atlas APIs (HVCA, DSS)

Major Resolved View vendor source →

GlobalSign experienced a major incident on January 30, 2024 affecting Document Signing Service (DSS) and Certificate Issuance, lasting 1h 32m. The incident has been resolved; the full update timeline is below.

Started
Jan 30, 2024, 11:18 AM UTC
Resolved
Jan 30, 2024, 12:51 PM UTC
Duration
1h 32m
Detected by Pingoru
Jan 30, 2024, 11:18 AM UTC

Affected components

Document Signing Service (DSS)Certificate Issuance

Update timeline

  1. investigating Jan 30, 2024, 11:18 AM UTC

    We are currently investigating issues which are causing some customers to get TLS errors when connecting to the HVCA and DSS APIs. We will post more as investigations continue.

  2. monitoring Jan 30, 2024, 11:44 AM UTC

    A fix has been implemented and we are monitoring to make sure no further errors are being reported. The root cause is still under investigation.

  3. resolved Jan 30, 2024, 12:51 PM UTC

    We have had no further issues following implementation of the fix. Root Cause Analysis is continuing and we will post an Incident Report when this is complete.

  4. postmortem Mar 13, 2024, 10:38 AM UTC

    Full Incident Report is available [here](https://media.globalsign.com/en/IncidentsReports/20240130-atlas-dss-outage).