GlobalSign incident

Certificate issuance failures on Atlas platform

Notice Resolved View vendor source →

GlobalSign experienced a notice incident on March 20, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Mar 20, 2024, 07:10 AM UTC
Resolved
Mar 20, 2024, 05:30 AM UTC
Duration
—
Detected by Pingoru
Mar 20, 2024, 07:10 AM UTC

Update timeline

  1. resolved Mar 20, 2024, 07:10 AM UTC

    For a period between roughly 05:20 and 06:30 UTC, certificate issuance on Atlas (HVCA, and DSS identities) was failing. This was due to a database cluster issue. A full Incident Report will be attached once the postmortem is complete.

  2. postmortem Mar 28, 2024, 03:28 PM UTC

    The Incident Report for this incident is now available here: [https://media.globalsign.com/Public\_Incident\_Report\_20240320\_Atlas\_certificate\_issuance\_failure](https://media.globalsign.com/Public_Incident_Report_20240320_Atlas_certificate_issuance_failure)