GlobalSign experienced a major incident on April 25, 2024 affecting GCC User Portal and Certificate Issuance, lasting 3h 26m. The incident has been resolved; the full update timeline is below.
Affected components
GCC User PortalCertificate Issuance
Update timeline
- investigating Apr 25, 2024, 03:51 PM UTC
We are currently investigating some reports of errors from parts of the GCC platform. We will confirm once we have been able to recreate the issue.
- monitoring Apr 25, 2024, 06:31 PM UTC
Our engineers identified a small number of errors on some particular API endpoints, the issue is resolved and we are continuing to monitor. Certificate issuance was not significantly affected during this period.
- resolved Apr 25, 2024, 07:18 PM UTC
This incident has been resolved.