GlobalSign incident

We are investigating an issue affecting DSS and HVCA

Major Resolved View vendor source →

GlobalSign experienced a major incident on May 1, 2024 affecting Document Signing Service (DSS) and Certificate Issuance, lasting 43m. The incident has been resolved; the full update timeline is below.

Started
May 01, 2024, 01:16 PM UTC
Resolved
May 01, 2024, 01:59 PM UTC
Duration
43m
Detected by Pingoru
May 01, 2024, 01:16 PM UTC

Affected components

Document Signing Service (DSS)Certificate Issuance

Update timeline

  1. investigating May 01, 2024, 01:16 PM UTC

    We are seeing high levels of errors on both HVCA and DSS API calls. The team are investigating

  2. investigating May 01, 2024, 01:29 PM UTC

    The team have resolved the issue and are monitoring, however root cause has not yet been identified

  3. resolved May 01, 2024, 01:59 PM UTC

    We have confirmed that the issue is resolved. The total period of the issue was 1 minute 41 seconds, during which a percentage of API calls were affected and will have received an HTTP 503 response.