GlobalSign incident

Possible issue on DSS/HVCA

Major Resolved View vendor source →

GlobalSign experienced a major incident on May 8, 2024 affecting Document Signing Service (DSS) and Certificate Issuance, lasting 3h 34m. The incident has been resolved; the full update timeline is below.

Started
May 08, 2024, 07:51 AM UTC
Resolved
May 08, 2024, 11:25 AM UTC
Duration
3h 34m
Detected by Pingoru
May 08, 2024, 07:51 AM UTC

Affected components

Document Signing Service (DSS)Certificate Issuance

Update timeline

  1. investigating May 08, 2024, 07:51 AM UTC

    We are investigating a possible issue on DSS and HVCA which is causing some API calls to fail. We will post when we have more information.

  2. monitoring May 08, 2024, 08:21 AM UTC

    There was a short window between about 07:30 and 07:40 UTC where a small percentage of /login requests for the DSS and HVCA APIs failed. Everything is working normally at the current time and we are continuing to monitor until we have fully identified the root cause.

  3. resolved May 08, 2024, 11:25 AM UTC

    Following an investigation we believe the issue is fully resolved.