GlobalSign incident

Issue with Atlas portal fetching and creating account details

Major Resolved View vendor source →

GlobalSign experienced a major incident on May 13, 2024 affecting User Portal, lasting 3h 9m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2024, 09:43 AM UTC
Resolved
May 13, 2024, 12:52 PM UTC
Duration
3h 9m
Detected by Pingoru
May 13, 2024, 09:43 AM UTC

Affected components

User Portal

Update timeline

  1. identified May 13, 2024, 09:43 AM UTC

    We have identified an issue which is preventing the Atlas portal from viewing and creating information such as API keys and mTLS certs. The team are working on this with the highest priority and hope to have it resolved ASAP.

  2. resolved May 13, 2024, 12:52 PM UTC

    The issue has been resolved. The portal should now be fully functional