GlobalSign incident

High error rate on /login calls to Atlas API services

Major Resolved View vendor source →

GlobalSign experienced a major incident on June 6, 2024 affecting Document Signing Service (DSS) and Certificate Issuance and 1 more component, lasting 8h 9m. The incident has been resolved; the full update timeline is below.

Started
Jun 06, 2024, 06:51 AM UTC
Resolved
Jun 06, 2024, 03:00 PM UTC
Duration
8h 9m
Detected by Pingoru
Jun 06, 2024, 06:51 AM UTC

Affected components

Document Signing Service (DSS)Certificate IssuanceTime Stamping

Update timeline

  1. monitoring Jun 06, 2024, 06:51 AM UTC

    We have seen a spike in errors returned to users sending /login calls to the DSS and HVCA APIs. This started at around 06:50 UTC and looks to have recovered, although our team are closely monitoring and will be investigating the root cause.

  2. identified Jun 06, 2024, 07:01 AM UTC

    It looks like the issue is still present and is now causing more /login calls to fail. Our team are working on resolving the issue.

  3. monitoring Jun 06, 2024, 07:36 AM UTC

    Our team have resolved the issue and are closely monitoring to make sure it doesn't return. A root cause investigation is still underway.

  4. resolved Jun 06, 2024, 03:00 PM UTC

    We have seen no further problems so are marking this issue as resolved